Terms of Use
Last updated 15 September 2026. Applies to the n-earshot app for iPhone and Android and to n-earshot.com.
The short version. The score is a prediction from public data, not a measurement at the address and not advice. Look for yourself before you sign anything. The Moving Pass is one payment for 90 days and does not renew. Rate only an address you are at, and only once. Nothing here takes away rights you have under Australian Consumer Law.
1. Who you are dealing with
n-earshot is operated by LLM Family Investments Pty Ltd (ACN 610 504 482) as trustee for the LLM Family Trust (ABN 27 213 698 865), trading as N-Earshot ("n-earshot", "we", "us"). By using the app or the website you agree to these terms and to our Privacy Policy. If you do not agree, please do not use them. You must be at least 16 to create an account.
2. What the score is, and is not
- The noise score, the axes, the hourly chart, the verdict and the Deepdive are statistical estimates of typical noise at an address, built from public data that we do not control: tracked flights, traffic counts, timetables, licence registers, industry registers, mapping data and residents' ratings.
- They are for information only. They are not a measurement taken at the address, not a survey, and not legal, financial, medical, acoustic or property advice. Real conditions differ with the building, the room, the season, the weather, roadworks and events, and public data can be late, incomplete or wrong.
- Inspect before you decide. Do not sign a lease or a contract, or make any decision, on the score alone. Visit at the times that matter to you.
- The Deepdive is written by an AI model from the report's figures. It can misread them. Treat it as a summary of the report, not as a separate source.
- We check the score against published data and improve it continually, and we change how it is calculated from time to time. A score can go up or down without anything changing at the address.
3. Your account
- Signing in is by mobile number and a texted code. One account per person. Keep your phone secure: anyone with your phone and number can use your account.
- You can delete your account at any time under Profile. What happens to your data is set out in the Privacy Policy.
- We may suspend or close an account that breaks these terms, attacks the service, or abuses other people, and we will tell you why unless the law prevents it.
4. The Moving Pass and the free week
- The Moving Pass is a single purchase that opens full reports for any address in Australia for 90 days from purchase, and includes alerts on your saved addresses for those days. It does not renew and nothing is charged again. The price is shown in the app before you buy.
- Payment is taken by Apple (App Store) or Google (Google Play) under their terms. We never see your card details. Refund requests go through Apple or Google; where Australian Consumer Law gives you a remedy against us, email info@n-earshot.com and we will honour it.
- The pass belongs to your account, not your phone. Sign in with the same number on another device and use Restore purchases.
- A free-week code gives seven days of the pass. One free week per phone number, ever; a code is one use; a code cannot shorten a pass you already hold. Codes are for personal use and must not be sold or mass-generated.
- If the service is unavailable for a material part of your pass because of something on our side, we will extend the pass or refund the unused part.
5. Rating an address
- Rate only an address you live at or are staying at, only from the address (the app confirms this with GPS), and honestly. One rating per address per person, ever.
- Ratings are a number, fixed tags and an optional sound level. There is no free text, and there must be no attempt to identify, target or defame anyone.
- Do not spoof your location, use more than one account, or coordinate ratings to move a score. We may remove ratings and close accounts that do, and we report unlawful conduct.
- Ratings are pooled with neighbours' and published only as a street-pocket figure. By rating, you grant us a perpetual, royalty-free licence to use the rating in the score and in aggregated statistics. The optional sound level is a number computed on your phone; no audio is recorded.
- Owners and landlords can appeal the pooled ratings on an address through the app. A moderator reviews and may quarantine ratings; that decision is ours, made in good faith, and is final.
6. Alerts, saved addresses and sharing
- Alerts draw on development-application and licence feeds that exist only in some states, are checked hourly, and can be late or missed. They are a convenience, not a guarantee that you will hear about every change or before an objection window closes.
- A shared report link shows the report as it was when shared, to anyone who has the link. Share it only with people you are happy to have it.
7. Acceptable use
You may use n-earshot for your own housing decisions and to help someone you are helping. You must not: scrape, bulk-download or resell scores or data; use the service to build a competing dataset; probe or attack the service; use it for automated decisions about people (for example tenant screening); or use the help assistant for anything other than questions about n-earshot. Data from third parties, including OpenStreetMap, G-NAF and government open data, is used under licences listed at n-earshot.com/methodology, and those licences bind you too where they apply.
8. Our content
The app, website, the scoring method, and all text, design and data we create are ours or licensed to us. These terms give you a personal, non-transferable right to use them; they do not give you ownership of anything.
9. Australian Consumer Law and liability
- Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits or excludes those guarantees, or any liability that cannot lawfully be limited.
- Beyond that, and to the extent the law allows: the score and everything derived from it are provided as estimates for information only; we are not liable for a decision you make in reliance on them, for the accuracy of third-party data, or for indirect or consequential loss; and our total liability to you for anything arising from your use of n-earshot is limited to the amount you paid us in the 12 months before the claim, or, where the law lets us choose, to re-supplying the service.
- Where a guarantee applies and the failure is not major, we may choose to resupply the service or refund the price.
10. Changes and ending
We may change n-earshot, these terms or the price for future purchases. Material changes to the terms are announced in the app and dated at the top of this page; continuing to use n-earshot after that is acceptance. We may withdraw features or the service with reasonable notice; a live pass is refunded for its unused part if we do. You can stop using n-earshot at any time and delete your account.
11. Law and disputes
These terms are governed by the laws of the Australian Capital Territory, and the courts there have jurisdiction, without taking away your right to bring a claim in your own state or territory under consumer law. If something goes wrong, email us first at info@n-earshot.com; most things are sorted out in a reply.
12. Contact
General and support: info@n-earshot.com
Privacy: privacy@n-earshot.com
Help: n-earshot.com/support