Terms of Use

Last updated 27 October 2026. Applies to the n-earshot app for iPhone and Android and to n-earshot.com.

The short version. The noise score and the Air score are predictions from public data, not measurements at the address and not advice. The Air score is not a health assessment. Look for yourself before you sign anything. The Moving Pass is one payment for 90 days and does not renew. Address Watch, if you choose it, is a monthly subscription for alerts that renews until you cancel. Rate only an address you are at, and only once. Nothing here takes away rights you have under Australian Consumer Law.

1. Who you are dealing with

n-earshot is operated by LLM Family Investments Pty Ltd (ACN 610 504 482) as trustee for the LLM Family Trust (ABN 27 213 698 865), trading as n-earshot.com ("n-earshot", "we", "us"). By using the app or the website you agree to these terms and to our Privacy Policy. If you do not agree, please do not use them. You must be at least 16 to create an account.

2. What the score is, and is not

• The noise score, the axes, the hourly chart, the verdict and the Deepdive are statistical estimates of typical noise at an address, built from public data that we do not control: tracked flights, traffic counts, timetables, licence registers, industry registers, mapping data and residents' ratings.
• They are for information only. They are not a measurement taken at the address, not a survey, and not legal, financial, medical, acoustic or property advice. Real conditions differ with the building, the room, the season, the weather, roadworks and events, and public data can be late, incomplete or wrong. The score says nothing about what a property is worth or will be worth, and takes no account of your own circumstances. Get your own professional advice before you buy, sell or lease.
• Inspect before you decide. Do not sign a lease or a contract, or make any decision, on the score alone. Visit at the times that matter to you.
• The Air score is the same kind of statistical estimate: of typical-day nitrogen dioxide and fine particles from the sources around an address and the area's air, built from monitoring stations, national maps and public data we do not control. It is a measure of what is nearby, not a health assessment and not medical advice, and not a reading taken at the address. It leaves out bushfire and hazard-reduction smoke and does not score wood smoke. For health questions ask a doctor; for current air quality, see your state's air quality service.
• The Air score's bands are set against published figures: the World Health Organization's 2021 guideline levels for its lowest band, and Australia's national standards (the Air NEPM) for comparison in reports. Those figures are cited only. n-earshot is not affiliated with or endorsed by the World Health Organization or any government agency, and a level below a guideline or standard is not a statement that the air is safe for you.
• Suburb pages and rankings show the typical noise and Air scores across a sample of homes in a suburb. They describe the suburb as a whole, not any one address or street, and a home in a highly ranked suburb can be quiet or clean, or the reverse.
• The Deepdive is written by an AI model from the report's figures. It can misread them. Treat it as a summary of the report, not as a separate source.
• We check the score against published data and improve it continually, and we change how it is calculated from time to time. A score can go up or down without anything changing at the address.

3. Your account

• Signing in is by mobile number and a texted code. One account per person. Keep your phone secure: anyone with your phone and number can use your account.
• You can delete your account at any time under Profile. What happens to your data is set out in the Privacy Policy.
• We may suspend or close an account that breaks these terms, attacks the service, or abuses other people, and we will tell you why unless the law prevents it.

4. The Moving Pass and the free week

• The Moving Pass is a single purchase that opens full reports for any address in Australia for 90 days from purchase, and includes alerts on your saved addresses for those days. It does not renew and nothing is charged again. The price is shown before you buy, in the app or on the website, and includes any GST that applies.
• Bought in the app: payment is taken by Apple (App Store) or Google (Google Play) under their terms. We never see your card details. Refund requests go through Apple or Google; where Australian Consumer Law gives you a remedy against us, email support@n-earshot.com and we will honour it.
• Bought by card on n-earshot.com: you buy from us, signed in to your account, and payment is taken on our behalf by Stripe on its own secure page. We never see your card details. Stripe emails your receipt to the address you give it. Refunds for a card purchase are ours to give: email support@n-earshot.com from that address. We refund where Australian Consumer Law entitles you to one, and a pass ends when the payment for it is refunded or reversed.
• The pass belongs to your account, not your phone or browser. Sign in with the same number on another device and it is there; in the app, Restore purchases brings back one bought in that store.
• A free-week code gives seven days of the pass. One free week per phone number, ever; a code is one use; a code cannot shorten a pass you already hold. Codes are for personal use and must not be sold or mass-generated.
• If the service is unavailable for a material part of your pass because of something on our side, we will extend the pass or refund the unused part.

4A. Address Watch

• Address Watch is a monthly subscription for alerts on the addresses you have saved, and nothing else: it does not open full reports. It is separate from the Moving Pass, which already includes the same alerts while it runs.
• It renews automatically. The price shown when you subscribe, which includes any GST that applies, is charged when you subscribe and again every month until you cancel. Alerts depend on the public registers that publish applications and licences: at present development applications in New South Wales, and liquor licences in New South Wales and Victoria.
• Cancelling. You can cancel at any time. Alerts continue to the end of the month you have paid for and nothing further is charged. A subscription started in the app is cancelled in your Apple ID subscriptions or in Google Play, at least a day before it renews; one started by card on n-earshot.com is cancelled on your Account page there, and you can resume it on the same page before the month ends.
• Payment, receipts and refunds work as they do for the Moving Pass: through Apple or Google for a subscription started in the app, and through us for one started by card. We do not refund part of a month already begun unless Australian Consumer Law entitles you to it.
• If we change the price of Address Watch, we will tell you before the change applies to your subscription, and you can cancel before it does. If a renewal payment keeps failing, the subscription is cancelled and its alerts stop; you can subscribe again at any time.

5. Rating an address

• Rate only an address you live at or are staying at, only from the address (the app confirms this with GPS), and honestly. One rating per address per person, ever.
• Ratings are a number, fixed tags and an optional sound level. There is no free text, and there must be no attempt to identify, target or defame anyone.
• Do not spoof your location, use more than one account, or coordinate ratings to move a score. We may remove ratings and close accounts that do, and we report unlawful conduct.
• Ratings are pooled with neighbours' and published only as a street-pocket figure. By rating, you grant us a perpetual, royalty-free licence to use the rating in the score and in aggregated statistics. The optional sound level is a number computed on your phone; no audio is recorded.
• Owners and landlords can appeal the pooled ratings on an address through the app. A moderator reviews and may quarantine ratings; that decision is ours, made in good faith, and is final.

6. Alerts, saved addresses and sharing

• Alerts draw on development-application and licence feeds that exist only in some states, are checked hourly, and can be late or missed. They are a convenience, not a guarantee that you will hear about every change or before an objection window closes.
• A shared report link shows the report as it was when shared, to anyone who has the link. Share it only with people you are happy to have it.

7. Acceptable use

You may use n-earshot for your own housing decisions and to help someone you are helping. You must not: scrape, bulk-download or resell scores or data; use the service to build a competing dataset; probe or attack the service; use it for automated decisions about people (for example tenant screening); use scores, suburb figures or other content from n-earshot to train, fine-tune or evaluate an AI model, or reproduce them in an AI system's answers, without our written licence; or use the help assistant for anything other than questions about n-earshot. Search engines and AI assistants are welcome to index n-earshot, describe it and link to it, so that people can check their own address here. Data from third parties, including OpenStreetMap, G-NAF, state air-monitoring networks and other government open data, is used under licences listed at n-earshot.com/methodology, and those licences bind you too where they apply.

8. Fair use

n-earshot is priced for a person, or a household, choosing where to live. To keep it that way, some things are limited to what a person reasonably does:

• Deepdives: up to 25 newly written briefs a day, and 300 over a 90-day pass. A brief already written for an address does not count.
• Shared reports: up to 50 new share links a day.
• Sign-in: Australian mobile and landline numbers only; a limited number of codes an hour and a day, and a number is paused after repeated wrong codes.
• The help assistant: a limited number of questions an hour and a day.

The limits are generous for real use and you will not normally meet them. If you do, the app says so and when to try again. We may adjust them, and may throttle or suspend accounts that hit them by automation.

9. Our content

The app, website, the scoring method, and all text, design and data we create are ours or licensed to us. These terms give you a personal, non-transferable right to use them; they do not give you ownership of anything.

10. Australian Consumer Law and liability

• Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits or excludes those guarantees, or any liability that cannot lawfully be limited.
• Beyond that, and to the extent the law allows: the noise and Air scores and everything derived from them are provided as estimates for information only; we are not liable for a decision you make in reliance on them, including a decision about your health or where to live, for the accuracy of third-party data, or for indirect or consequential loss; and our total liability to you for anything arising from your use of n-earshot is limited to the amount you paid us in the 12 months before the claim, or, where the law lets us choose, to re-supplying the service.
• Where a guarantee applies and the failure is not major, we may choose to resupply the service or refund the price.

11. Changes and ending

We may change n-earshot, these terms or the price for future purchases. Material changes to the terms are announced in the app and dated at the top of this page; continuing to use n-earshot after that is acceptance. We may withdraw features or the service with reasonable notice; a live pass is refunded for its unused part if we do. You can stop using n-earshot at any time and delete your account.

12. Law and disputes

These terms are governed by the laws of the Australian Capital Territory, and the courts there have jurisdiction, without taking away your right to bring a claim in your own state or territory under consumer law. If something goes wrong, start with the help assistant at n-earshot.com/support, and if that does not sort it email us at support@n-earshot.com before anything else; most things are sorted out in a reply.

13. Contact

Help, first: the help assistant at n-earshot.com/support, or the ? button in the app
If that does not sort it: support@n-earshot.com
General: info@n-earshot.com
Privacy: privacy@n-earshot.com

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